HOW TO ORDER

 

 

Shop COMPLETEWORKSMUSIC.com as you normally would by adding items to your bag and clicking on the checkout button. When you proceed to checkout, choose from the applicable billing and shipping countries. Your order total, including all shipping fees and any applicable fees, duties and taxes applicable to your selected country will be shown at checkout in U.S. currency.

 

PAYMENT METHODS

All transactions are settled in U.S. dollars. We accept Visa, MasterCard, American Express, Discover and PayPal for international orders.

Orders are subject to verification and acceptance before shipping. Your credit card will be billed at the time your order is shipped.

 

 

CUSTOMS, DUTIES, TARIFFS, TAXES AND VALUE ADDED TAX (VAT)

 

You will receive a price quote in U.S. currency for shipping fees including any applicable fees, duties and taxes applicable to the country you selected at checkout. The price quote for any applicable fees, duties and taxes is based upon the laws and regulations of the country to which the order is shipping.

The amounts are typically determined based on a combination of factors that may include:

 

• The merchandise's country of origin or manufacture

• The merchandise classification, using a system adopted by the countries that we ship to

• VAT rates are set by the country to which the order is shipping

 

You will be able to view the total amount of applicable fees, duties and tax/VAT for your order during the checkout process.

Note: If you refuse delivery of the shipment, you are responsible for payment of all return shipping fees and any applicable fees, duties and taxes; in this case, all such return shipping fees and any applicable fees, duties and taxes will be billed to the method of payment you used. Shipping fees are not refundable for undeliverable shipments or refused shipments.

 

 

INTERNATIONAL SHIPPING OPTIONS

 

For international orders, you will be presented with shipping options at checkout. Select the shipping method that best meets your needs. For your convenience, the shipping fees provided include all applicable fees, duties and taxes so that there are no additional payments upon delivery.

Since shipping fees are calculated based on a number of factors (including, without limitation, the desired shipping method and speed, the contents of and number of items in your order, the weight of the items in your order and the location to which the order is shipping), shipping charges can only be provided once you begin the checkout process. Unfortunately, we cannot offer free shipping to international destinations.

 

Please note that shipping windows are estimates and delivery dates cannot be guaranteed. You will be given estimated delivery days at the time of checkout based on your selected destination country and the shipping methods available for the items in your shopping cart.

 

We use the following methods to ship internationally:

 

 

DHL Global Mail (available for Canada, Australia, Germany and UK)

• Delivery usually within 7-14 business days. Could take up to 20 or more business days.

• Pre-paid customs and duties

• Package is traceable and your shipping confirmation will include tracking information

• Local carriers will do the final delivery

• Cost based on size, weight, etc.

 

 

DHL Global Mail - Customs & Duties COD (only available for Canada)

 

• Delivery usually within 7-14 business days. Could take up to 20 or more business days.

• If you choose the COD shipping option, you will only be charged for shipping & handling fees at the time you place your order.

• All customs, duties and brokerage fees are due upon delivery. Subject to local clearance procedures.

• Package is traceable and your shipping confirmation will include tracking information

• Local carriers will do the final delivery

• Cost based on size, weight, etc.

DHL Express

• Delivery usually within 3-5 business days (Canada is usually within 1-3 business days)

• Pre-paid customs and duties

• Package is traceable

Important Notes:

• Orders are usually packed and ready to ship in 1 to 2 business days.

• Shipments are subject to customs clearance procedures, which can cause delays beyond original delivery estimates.

• A business day is considered to be Monday through Friday, excluding certain holidays.

• Duties and taxes are set by the destination country. The amount of applicable duties and taxes will vary by country and will be determined at checkout.

• International shipments will not ship until all item(s) ordered become available.

• At this time, gift packaging is unavailable for international shipments.

• International customers may ship to multiple addresses by placing a separate order for each shipping address. We cannot ship single international orders to multiple addresses at this time.

• If you would like to ship to an APO/FPO address, please see our APO/FPO page.

 

INTERNATIONAL RETURNS & EXCHANGES

 

We cannot offer merchandise exchanges on orders shipped internationally. 

Please complete the return form included in your shipment. Refer to our section on Returns for our full return policy. Send your item via traceable method to the following address:

 

COMPLETE WORKS MUSIC PUBLISHER – Returns Center

4167 Fair Park Blvd. 

Fort Worth, TX 76115 (U.S.A.)

 

Sorry, we cannot accept COD deliveries

Returns—Customs, Duties, Taxes & VAT

Unfortunately, we cannot refund your original domestic and international shipping charges. Additionally, we cannot refund customs, duties, taxes, VAT or tariffs. In special cases, if you are returning a purchase, you may be eligible for a refund of a portion or all of the duties and taxes from your local customs office. Contact that office directly for details.

 

SOME POLICIES

 

Other promotional restrictions may apply. Please email us or contact us at 1-800-583-1966 with any questions.

 

Merchandise Exceptions

The maximum order value for international shipment is $1,500USD.

 

Certain items on our online site may be unavailable for international shipping, including hazardous materials, fragile paper weights, and packaging. Somepapers may be considered hazardous materials due to their flammablilty and cannot be shipped internationally. International customers will be notified to remove restricted items during checkout. If, for some reason, there are any items that cannot be exported from the U.S. or imported to your destination country selection, you will be notified during the checkout process or contacted and refunded.

 

Customer Service

If you have questions, please email us or contact us at 1-800-123-1963 

 

International Users—Privacy Policy

COMPLETEWORKSMUSIC.com website is hosted in the United States and is intended for and directed to users in the United States. If you are accessing the website from Canada, the European Union, Asia or any other region with laws or regulations governing personal data collection, use, and disclosure that differ from United States laws, please be advised that through your continued use of the website, which is governed by U.S. law, this Privacy Policy, and our Conditions of Use, you are transferring your personal information to the United States and you consent to that transfer.